Privacy policy

This website is operated by Alpha Solutions. If you have any question about this policy or your information, contact us using the details below.

Business

Alpha Solutions

ABN

55 139 076 532

Email

gventura@alphasolutionsia.com

Phone

0478 015 589

The contact form on this website collects exactly three things, the ones you type:

• Your name.
• Your email address.
• The message describing your project.

If you message us on WhatsApp or call us, we also see the phone number you contact us from. Our web server keeps short-lived technical logs, such as IP address, browser type and the page requested, to keep the site secure and working.

You can deal with us anonymously or under a pseudonym, but we will need a way to reply to you.

We use your information only to read your message, reply to you and, if the project goes ahead, prepare a quote. We do not sell or rent your information, we do not build profiles about you and we will not send you marketing you have not asked for.

This website does not use cookies, analytics or advertising trackers. Our fonts are served from our own server, so your browser does not contact third-party font services, and we do not embed third-party videos or maps.

We only share your information with the service providers that make this website work, and only so they can provide that service to us:

• Resend, which delivers the email generated by the contact form.
• Our email provider, which hosts the inbox where we receive that email.
• Our hosting provider, which runs the server this website lives on.
• WhatsApp (Meta), if you choose to message us there.

Some of these providers store or process information outside Australia, mainly in the United States and the European Union, where our web server is located. We choose providers that protect personal information to a standard comparable to the Australian Privacy Principles.

We keep your message while we are talking with you and, after that, only as long as we need it for our records or to meet legal obligations. You can ask us to delete it sooner at any time.

You can ask to see the personal information we hold about you, or ask us to correct or delete it, by emailing gventura@alphasolutionsia.com. We will respond within a reasonable time, usually within 30 days.

The contact form is sent encrypted over HTTPS and we validate everything on our server before processing it. We take reasonable steps to protect your information from misuse, loss and unauthorised access, although no system can be completely secure.

If you are concerned about how we have handled your information, please contact us first at gventura@alphasolutionsia.com and we will work with you to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.